Q: What is the turnaround time on gunsmith work?
A: It depends on the type of job and our current workload, but on average we are at a 4 to 6 week turnaround on vz. 58 and vz. 61 modifications and 3 to 4 months on vz. 58 and vz. 61 builds. Turnaround will be reconfirmed when we follow up on your Service Request Form.
Q: Who’s going to work on my vz. 58 or vz. 61?
A: You’re in luck - it’s going to be me! This may change in the future as we grow, but as of now I (Dan Brown) will be taking care of your vz. 58 or vz. 61 personally.
Q: Can I call by phone or is email preferred?
We prefer that all communication is performed through email and the Service Request Form. Emails are preferred rather than phone calls for two reasons: 1) regarding time, it is much more efficient to use email and 2) email provides accuracy in communication and serves as an excellent reference.
Sometimes a phone call is ideal to clarify a point of confusion and we’ll be happy to call you to discuss, but that would be more the exception than the norm. If you need to call us, our number is 865-236-3466, but we ask that you begin the communication with an email and/or submit a Service Request Form.
Q: If I send an email, how soon can I expect a reply?
A: We will reply to all emails no later than the end of the following business day.
Q: What type of payment methods do you accept?
A: The only acceptable form of payment is debit card or credit card. No fee to use your card. We accept MC/Visa/Discover credit cards and debit cards. We do not accept checks or money orders. When the firearm is ready to ship, a secure payment link will be emailed to you to complete the payment.
Q: Do you charge sales tax?
A: We charge sales tax only on work provided to Tennessee state residents.
Q: Is it necessary to have my firearm shipped to an FFL so it can be returned to me?
A: No. Since you are the owner of the firearm, the firearm will ship directly to you.
Q: What shipping method should I use to send my firearm to Samopal?
A: UPS Ground for Rifle or UPS Air for Pistols or FEDEX AIR for all firearms. Never use FEDEX Ground as service is inconsistent. We’ve experienced times when FEDEX Ground drivers deliver packages to an address down the street.
Q: Do I need a Shipping Authorization # before I ship my firearm to Samopal?
A: Yes, absolutely. Please do not ship any items to Samopal without a Shipping Authorization # (SA#). When service(s) and quote are confirmed and you want to ship your firearm to us, we'll reply with SA# and detailed shipping instructions.
Q: How much is return shipping?
A: Return shipping charges include the cost of shipping, Adult Signature Required, and insurance. No additional fees applied.
Q: Does Samopal allow customers to visit or drop off their firearm?
A: No. We are unable to accept customer visits. We operate online only and are not set up to see walk in visitors.
Q: What if I’m not happy with gunsmith work provided by Samopal?
A: If you’re not happy, let us know and we’ll make it right!